When employees have concerns about salary
payments, first check the Earnings and Leave Statement for an explanation of any
pay changes. Next, employees should discuss discrepancies with the office
timekeeper. The timekeeper receives National Finance Center (NFC) Bulletins and
T&A Processing Notes that deal with pay issues. ITA's payroll liaison staff
(ext. 3301, room 7417) is located in the ITA Office of Human Resources
Management and works with the NFC to complete payroll actions. The following
table summarizes the steps employees should take to resolve some typical and
important payroll issues. The first column lists common problems. The second
column explains when to initiate action. The third column shows what to do to
resolve the problem.
|
Action/Problem |
When to
Initiate Action |
What to
Do |
|
Did not receive salary payment |
Thursday payday - As soon as you notice |
Call 202-482-3301 and report problems |
|
Did not receive an Earnings and Leave
Statement |
Monday after payday - NFC Employee Personal Page
(EPP) |
Call 202-482-3301 and report problems |
|
The salary payment amount is inaccurate |
As soon as you notice the error |
Call 202-482-3301 and report problems |
The
middle column in the table is especially important because it explains how much
time should be allowed for payroll processing. Please allow sufficient time for
completion of processing to correct the problem before contacting the payroll
liaison staff. Employees should check the Earnings and Leave Statement each pay
period. Problems that are not detected early or go unnoticed can cost over/under
salary payments. Do Not contact the NFC directly. Employees are required to
resolve pay issues through the ITA payroll liaison staff. The payroll staff
works regularly with the NFC on pay matters and serve as a liaison between the
NFC and employees.
For additional
information call: Lorese Green at (202) 482-5232 or Annjuana Rogers at (202)
482-3806.