Responses to Survey Questions/Comments |
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Employee Suggestions/Comments |
Working Group's Response |
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| 1 | |||
| C: As a manager, customers tell me they prefer consistency, rather than being referred to the "next available representative". My Suggestion would benefit: Customer service. Customers build rapport and relationships with their assigned assistant/specialist. | R: Thank you for taking the time to submit a suggestion. The project team is in the process of evaluating HR customer service with serviced clients. The Centers operational process will be decided based on the analysis being conducted. Thank you for your interest and please continue to send in additional suggestions. | ||
| 2 | |||
| C: Based upon experience I have had in other Federal and private sector organizations, I believe you ought to lean toward an organization that is customer driven not functionally driven. You could assign a lead person for each major customer unit that you are servicing, but supported by a functional unit. This would make sure that this organizational unit is responsive, but has the support system in place to deliver services. | R: Thank you for submitting this great suggestion! The project team is evaluating whether or not the new Center will operate under a (1) Client Structure, (2) Functional Structure, (3) Remain Status Quo or (4) a Generalist Structure. Regardless of which structure is selected, as a Center of Excellence, the organizational unit will be responsive and have adequate resources to deliver quality and efficient products and services to serviced bureaus. Thank you for your interest and please continue to submit suggestions. | ||
| 3 | |||
| Q: Does a timeline of activities that provides more detail exist? It would be helpful to see the milestones for planning purposes. I’ve heard a number are staying at ITA. Is there a timeline for that transition? Thank you. | A: A timeline does exist that shows a breakdown of the activities for all 10 sub-teams. This timeline will be posted on the HCHB HR Operations webpage. Only those individuals performing HR operational work, as identified from the HR survey taken in July, will be transitioning over to the new HCHB HR Operations Center. | ||
| 4 | |||
| C: I have a comment. I believe that the workload should be distributed to the servicing bureaus such as the OS staff processing work for OS employees only and ITA processing the workload for ITA only. The work should not be distributed to the staff as the work comes into the new Center. Due to the fact that each bureau staff has to learn the flow process of each office, I do believe that this also impacts the servicing managers as well as the employees. | R: We would agree that HR specialist should continue servicing their existing clients at least for the beginning stages as this would minimize disruption to client service delivery and HR staff, however this will be reevaluated based on client needs. | ||
| 5 | |||
| Q: When will you communicate what is happening regarding the consolidation to the OHRM staff? It’s October 24, some things were supposed to happenalready. | A: On October 16, 2007, communication was made to the OHRM staffs announcing the approval of the HCHB HR Consolidation Project Business Case. In addition, a subsequent email was sent to the HR staffs on October 25, 2007, outlining next steps. An “All Hands” meeting for all HR professionals in EDA, ITA, and OS will be held soon in an effort to communicate more detailed information regarding the implementation plans. Please continue to view the HCHB HR Consolidation Project website for project updates. |
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| 6 | |||
| C: I’m looking forward to the new changes I think it would be a welcome change. I’m hoping to have opportunity to grow. I’m hoping this is a favorable circumstance for everyone. I’m excited. | R: Excellent. As we do our very best to build a Center of Excellence, we are excited to have this type of enthusiasm and support from our HR professionals. |
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| 7 | |||
| Q: Will I report to the same supervisor in the new HCHB HR Operations Center? | A: At this time, decisions have not been made regarding the placement of supervisors or staff in the new HCHB HR Operations Center. |
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| 8 | |||
| Q: Hello. Does this briefing replace the pay banding briefing formerly scheduled for Nov. 14 from 10:00 – 12:00? Or should we attend both? | A: The “All Hands” meeting scheduled for November 13, is separate from the pay banding briefing scheduled for November 14. Both sessions will be very informative. Please plan to attend both. |
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| 9 | |||
| Q: OHRM/ITA currently provides employees flexible work schedules such as AWS and 4-10. Will these flexible schedules continue to be available for employees once we are part of the new Center? | A: Work schedules will be reviewed once placements have been made to ensure adequate office coverage. However, 4-10 will not be an allowable work schedule. |
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| 10 | |||
| Q: ITA currently has an 80-hour limit on the number of compensatory time hours that an employee may earn. I understand that OS does not have limits. How or will the consolidation affect this? Also, will OS pay out any comp balances for FLSA-exempt employees once they reach the new timeframes for use of comp time? | A: A policy decision has not been made as to whether we will limit the number of accruable hours for employees working within the OS-OHRM organization. Employees may transfer in existing balances of comp time and will have the 26 pay period or 3-year timeframe as applicable to use the balances. It will be the policy of OS-OHRM that any new comp time accrued by FLSA-exempt employees and not used within the 26 pay period timeframe will not be paid. |
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| 11 | |||
| C: To Whom It May Concern, OHRM employees should be strongly encouraged to have an ACCESS CARD as a substitute for keys. ID cards are becoming extremely sophisticated, with biometric technology and implanted microprocessor chips that track attendance and enable prevention of access to buildings, rooms and even personal computers. While IDs can make these ordinary functions easier and more resourceful for employees, they will improve the security of these individuals. Having card systems will reduce many of today’s identity-related security vulnerabilities. | R: Thank you for your comment. The Homeland Security Presidential Directive 12 (HSPD-12) directs the implementation of a new standardized badging process, which is designed to enhance security, reduce identity fraud, and protect the personal privacy of those issued government identification for the Federal government. Commerce began implementing the HSPD-12 program directive Departmentwide on October 11, 2005. This policy will mean major changes in the issuance of Federal ID badges. At minimum, the new DOC card will include name, photo, bureau, a “smart chip,” expiration date, employment status (Federal, contractor or long-term visitor). Only those individuals who have been officially appointed as Sponsors—and have completed the required training—will be able to authorize the issuance of a badge. Within the Department of Commerce, Sponsors will be comprised of HR personnel and Contracting Officer Representatives. lthough this new program will mean significant changes throughout the Department of Commerce and the Federal Government, it will mean a safer and more secure work environment for us all. |
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| 12 | |||
| Q: We just learned that we will have to move again 25 days after our last move. Why is this? Is there an overall plan to moving employees to swing space that minimizes disruption of this sort? Please send it to all concerned. | A: Thank you for submitting your comment regarding the disruption associated with the construction of the new space. Please be assured that we attempted to minimize the disruption associated with the construction as much as we could. However, given the swing space limitation, number of affected employees and the scope of the construction, unfortunately, some employees will have to move twice. The good news is that once the construction is completed, the lay out of the space will be set up in a way to facilitate the work flow which should help employees perform their work more efficiently. |
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| 13 | |||
| Q: What is HR Operations? | A: Thank you for your question. HR Operations is an office of employees responsible for the initiation and/or processing of HR payroll and personnel actions in the areas of compensation, benefits, staffing, recruitment, classification, performance management, awards, employee relations, labor relations, and training. HR Operations is vital in supporting the Department’s organizational goals and missions by the HR activity it performs from the start in which an employee is hired through that employee’s separation/retirement. |
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| 14 | |||
| Q: When with the new HROC implement their procedures? I would like to know how the work will flow. | A: The new HROC will implement the new work flow processes April 1, 2008. Currently, all workflows are under review by executive management. Once final approval is received, workflows will immediately be shared with Center employees and posted on the HROC website. Please continue to ask any questions and/or provide comments. |
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| 15 | |||
| Q: What will be the core hours for the Center and will employees be allowed to start their work day at 7 a.m.? | A: Thank you for your question. Similar to the other HR offices within the OS-OHRM organization, the core hours for the Center will be from 9 a.m. – 3 p.m. Employees may not begin work before 7:30 a.m. (Exceptions may be granted if an employee’s commute is more than 50 miles away from the job site). In addition, lunch must be taken between the hours of 11:30 a.m. and 2 p.m. This means you must be back at your workstation by 2 p.m. unless requested leave has been approved by your manager. OS-OHRM will continue to review and monitor work arrangements based on office mission, staff resources, and job function. Please continue to submit any questions, comments, or concerns regarding the HR consolidation. |
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| 16 | |||
| Q: I have heard that they are going to change our Core hours from 7 to 7:30. There are few of us that live far and like the early hours so at least we have some time in the evening to do our personal stuff instead of only traveling to work and coming home to head to bed. Our customers like our early hours, and we receive many calls from 6:30 to 7 am. If its for office coverage, there is many employee's that are here in the late evening. Is OS willing to compromise for the early employees? | A: Yes, OS is willing to comprise and test the earlier start time. Executive leadership has decided that the earliest start time will be 7 a.m. for those employees who choose to work a flexible work schedule (5/4-9) or live 40 miles or more away from the workplace. If a flexible work schedule is chosen and your supervisor approves, the earliest startand end time will be 7 a.m. to 4:30 p.m. Your immediate supervisor will responsible for ensuring that there is adequate office coverage at all times throughout the day. |
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| 17 | |||
| C: I am quite concerned about not being able to start work until 7:30am unless you live 50 miles away. First of all we do have customers who start their day as early as 6:30am and do call us or come in the office as early as 7:00, (Foreign Commercial Services) is an example. Not everyone would want to start at 7:00am or would be able to start as early as 7:00am for personnel reasons so therefore there would always be plenty of office coverage throughout the day. I also leave everyday at 3:30 and in the winter months especially by the time I get off the bus and drive another 20 minutes to get home it only leaves me about 30 minutes of day light if I'm lucky. I don't enjoy coming to work and going home in the dark as I find it difficult to drive in the dark. I think that since there would always be plenty of office coverage there should be a compromise on the start time by making 7:00am. | R: Thank you for your comment. Your point is well received. It is certainly not our intent to place any employee in harm’s way. As previously mentioned, an employee who has chosen to work a flexible work schedule (5/4-9) or lives 40 miles or more away from the workplace will be granted the option to begin work at 7 a.m. If this option is not chosen or residence is less than 40 miles away from the workplace, the start time for all other employees will be 7:30 a.m. |
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| 18 | |||
| C: In my opinion, as well as many others, I think we should be able to start at 6:30am or at least by 7:00am seeing as though there are customers we service that arrive early in the morning. There are enough employees who arrive in the office at various times to ensure office coverage throughout the entire day. | R: Thank you for your opinion. As previously mentioned, executive leadership has decided for any employee who has chosen to work a flexible work schedule (5/4-9) or lives 40 miles or more away from the workplace will be granted the option to begin work at 7 a.m. If this option is not chosen or residence is less than 40 miles away from the workplace, the start time for all other employees will be 7:30 a.m. |
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